Salesforce Business Administrator, remote | Revel IT

OUR GOAL:

Treat our consultants and clients the way we would like others to treat us!

Seeking a remote contractor for the role of Salesforce Business Administrator
, who will be responsible forthe day-to-day administration and supportof the Salesforce platform. This role serves as a key partner to I&S Sales, Customer Success, Operations, and Leadership teams by ensuring data integrity, user success, system reliability, and adherence to established business processes.

Hours: EST or CST time zone core hours

• Salesforce Admin or Salesforce BA certification
• 7 years’ experience
• Experience in Data Importing, Salesforce & UAT Testing
• Experience with Salesforce support tickets
• Someone with very traditional business admin experience
• Someone who can troubleshoot and is a lateral thinker
• Must have flexibility with their schedule
• Communicate effectively with team members & peers
• Nice to have (Plus): – Bachelor’s Degree – Portfolio

• Coordinate newuserand deprovisioning requests using the Service Now platform.
• Troubleshoot Level 1 user issues and providetimelysupport for Salesforce-related questions and requests. Promptly elevate more significant platform issues to the centralized GTS CRM team.
• Serve as a primary point of contact for I&S Salesforce system support and administration inquiries.
• Coordinate Salesforce ticket requests with the centralized GTS CRM team.
• Create and maintain I&S user documentation, knowledge articles, and training materials.

• Perform ongoing data cleanup, validation, deduplication, and maintenance activities.
• Monitor and maintain data quality standards across accounts, contacts, opportunities, and other Salesforce objects.
• Conduct regular audits toidentifyand resolve data integrity issues.
• Support data imports, exports, and mass updates using approved tools and processes.

• Work with I&S Operations to execute territory alignments and ownership updates in Salesforce.
• Support organizational changes, account reassignments, and user transitions.
• Maintain territory hierarchies and ownership rules to ensure accurate account management and reporting.
• Collaborate with business stakeholders to implement territory and assignment changes.

• Assist in implementing process improvements and system enhancements with the GTS CRM team.
• Support the documentation of business requirements and solutions specifications.
• Perform basic Salesforce admin functions, including modifying field labels, simple page layout changes, managing auto response, sharing, and case assignment rules.
• Work closely with the centralized CRM team to align and coordinate more significant modifications to the Salesforce instance.

• Participate in User Acceptance Testing (UAT) for new functionality, enhancements, and system updates.
• Develop and execute test plans and test cases as needed.
• Document testing results and collaborate with stakeholders to resolve issues prior to deployment.
• Support post-deployment validation.

• Support special projects and operational initiatives as assigned.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway.

You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.