Implementation Manager- West Coast Remote Mid-level

About the Role Sensi sits at the intersection of AI, aging care, and real human support. Our technology helps home care agencies better understand what is happening inside the homes they serve, but successful adoption depends on more than the technology itself. It requires strong training, clear communication, hands‑on support, and trusted relationships with the people using it every day.

We are looking for a Customer Onboarding Specialist / Implementation Manager to lead onsite deployments with home care agencies across the United States. This is one of the most impactful client‑facing roles at Sensi and one of the few conducted primarily in person.

You will serve as the trainer, coach, relationship‑builder, and onsite implementation expert for agencies adopting Sensi’s technology. Your job is to make sure agencies not only install the product correctly, but truly understand how to use it, explain it, and integrate it into their care model with confidence.

This is a highly hands‑on role. You will travel frequently, work directly with agency teams and older adults in the home, lead training for non‑technical users, support light technical setup, and help drive strong adoption after deployment.

• Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands‑on implementation support.
• Train agency teams on how to use Sensi’s technology, understand key workflows, and confidently explain the product to clients, families, and internal stakeholders.
• Serve as the onsite teacher, coach, and trusted advisor who helps non‑technical users feel comfortable and confident with the platform.
• Present Sensi’s AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits.
• Manage onboarding from post‑sale through successful implementation, ensuring agencies are trained, operational, and positioned for long‑term adoption.
• Identify training gaps, adoption risks, or operational blockers and work cross‑functionally to resolve them.
• Build strong relationships with agency owners, care managers, caregivers, and other key client stakeholders.
• Support light technical troubleshooting during deployments and escalate issues when needed.
• Gather and document client feedback, field insights, and adoption blockers to help improve the product, customer experience, and internal processes.
• Maintain accurate account documentation, activity tracking, deployment notes, and status updates in Hub Spot.
• Partner closely with Customer Success, Product, Support, Sales, and Operations to ensure successful client outcomes.
• Stay involved throughout the onboarding lifecycle to help agencies maintain momentum after the onsite visit.

• This role requires frequent domestic travel, typically 60–75%. Candidates should expect to support approximately 10–15 agency deployments per quarter.
• Most onsite deployments include 2 full days onsite with the agency, plus ½ day of travel to the client and ½ day of travel returning home.
• Travel is conducted within the United States and may require being on the road multiple weeks per month.
• Whenever possible, travel will be scheduled close to the candidate’s home region to reduce transit time and support work‑life balance.