Quality Assurance​/Operations Analyst

Aspen Publishing is seeking a Quality Assurance/Operations Analyst to be a part of a growing company. This role is open to Boston-based candidates to work in our Burlington, MA office on a hybrid office/work-from-home schedule. In this hybrid role you will focus on Aspen’s QA and Platform administration across Aspen’s digital products with particular focus on , Aspen Courses (JD-Next), and other customer-facing and internal platforms.

You will work closely with the Product, Engineering, and Customer Success teams. We are looking for QA/Ops Analyst who can take our digital products to the next level—is that you?

Quality Assurance/Operations Analyst

Lead Technical Product Manager

Digital Learning & Engagement

Exempt

Burlington, MA (preferred)

$90K (MIN) / $106K (MID) / $120K (MAX)

Responsible for hands-on Quality Assurance — regression, automated, and feature testing ahead of releases — with day-to-day Platform Operations, including course setup, catalog and design configuration, and troubleshooting across systems; works closely with Product, Engineering, and Customer Success to ensure releases are reliable, and that platform data and configuration stay accurate and consistent.

• Design, build, and maintain automated test suites for core platforms
• Execute regression testing ahead of releases across all platforms
• Conduct functional, feature, and accessibility (consistent with WCAG 2.x) testing for new development, from early builds through release candidates
• Log, track, and help triage defects; verify fixes prior to release sign-off
• Maintain test plans, test case documentation, and a record of known issues per platform
• Flag quality risks or regressions proactively to Product and Engineering ahead of releases

• Administer course setup and configuration for JD-Next and other course-based products
• Support day-to-day eStore (Shopify) administration, including investigating customer and configuration issues
• Support entitlement and product-variant data entry and consistency in line with Aspen’s source-of-truth ownership model
• Troubleshoot operational issues across platforms, escalating to Engineering or vendors as needed
• Coordinate with vendors (e.g., Impelsys, Firebrand) on operational and data issues affecting assigned platforms
• Take on recurring administrative/ops tasks that would otherwise sit with other members the Product/QA team

• Perform other duties as assigned

• Bachelor’s degree and 2+ years of experience in quality assurance, including both manual and automated/regression testing
• Hands-on experience with test automation tools/frameworks (e.g., Bug Bug, Selenium, Cypress, Playwright, or similar)
• Experience with platform administration or configuration work in an ecommerce, SaaS, or LMS environment;
  Shopify experience a plus
• Experience with accessibility considerations and WCAG compliance a plus
• Familiarity with UX Design & Figma a plus
• Familiarity with PowerBI a plus
• Comfortable working across multiple systems and platforms simultaneously, with strong attention to detail
• Ability to triage and prioritize independently, escalating appropriately when blocked
• Experience working cross‑functionally with Product and Engineering teams
• Excellent written and verbal communication skills
• Background in digital publishing, ed‑tech, or higher education preferred, but not required
• Proven ability to manage multiple projects under strict deadlines
• Strong QA skills, including planning, execution, automation, and reporting
• Experience with agile development frameworks and QA methodologies
• Prototyping/wire framing skills preferred
• Willingness to travel domestically occasionally
• Strong organization,…