Field Service Technician
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-09-20
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IT/Tech
IT Support, Electronics Technician
Biotech United is partnering with a life sciences organization seeking a Field Service Technician with experience supporting mass spectrometry and laboratory instrumentation.
This role combines on-site service at customer laboratories and healthcare facilities with remote work for documentation, diagnostics, and technical support. The technician will be responsible for keeping laboratory systems operational, troubleshooting technical issues, and minimizing equipment downtime.
Key Responsibilities
- Install, configure, test, and maintain mass spectrometry systems and related laboratory instrumentation
- Troubleshoot and diagnose issues involving laboratory instruments, hardware, software, and connected systems
- Perform preventive maintenance and coordinate equipment repairs or replacement components
- Provide on-site technical support at clinical laboratories, research laboratories, healthcare facilities, and other customer locations
- Support mass spectrometry and analytical laboratory systems to maintain reliable operation
- Maintain service logs and prepare technical service reports
- Train laboratory personnel on equipment operation, routine maintenance, and basic troubleshooting
- Provide remote technical support and diagnostics when appropriate
- Coordinate with engineering and technical support teams to resolve complex equipment issues
- Travel to customer sites within the assigned geographic area
Qualifications
- Experience servicing, maintaining, installing, or troubleshooting mass spectrometry systems or other advanced laboratory instrumentation
- Experience with analytical laboratory equipment, clinical laboratory systems, medical devices, or similar technologies
- Technical background in electronics, biomedical technology, laboratory technology, IT, or a related field
- High school diploma or equivalent required; technical certification or associate degree preferred
- Experience working in regulated laboratory or healthcare environments is a plus
- Valid driver's license and reliable transportation
This is a hybrid field-service position requiring regular travel to customer sites in the Houston or Detroit area, with remote work for documentation, diagnostics, and customer support.
Compensation
$125–$150 per hour, depending on experience and qualifications.
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