IP Technology & Automation Manager Job Washington District of Columbia USA,IT/Tech

IP Technology & Automation Manager

Cooley is seeking an IP Technology & Automation Manager to join the IP Services team.

* Hybrid Schedule Philosophy:

As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days.

Employees on a hybrid work schedule must work from their regular state of residence during hybrid remote days and are expected to be within a commutable distance of a Cooley office. (Department director or manager will provide direction on your schedule and any in-office expectations).

Position summary:

The IP Technology & Automation Manager identifies and manages opportunities to improve IP client services workflows and legal service delivery through automation, AI, systems integration, workflow redesign, and process improvement. Working with IP Services leaders and teams, the Manager evaluates workflows and implements practical solutions that improve efficiency, quality, accuracy, and client service. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

Client service collaboration & coordination:

Build strong working relationships with IP Client Services leaders and team members to understand operational needs, workflow challenges, team priorities, and opportunities for improvement
Collaborate with IP Operations, Technology, Innovation, practice teams, and other stakeholders to coordinate efforts and support IP Client Services needs and initiatives
Coordinate cross-functional projects and initiatives, working with the appropriate teams to move projects forward, address issues, and support timely completion
Work with the Director of IP Client Services to review and prioritize initiatives, identify opportunities to expand successful automation and AI solutions, and provide regular updates on recommendations, project status, risks, dependencies, and results

Workflow improvement, automation & AI:

Review workflows to identify opportunities for automation and process improvement, including ways to simplify processes, reduce manual work and unnecessary steps, and make better use of existing Firm and IP tools and systems
Gather and document business and workflow requirements and work with IP Operations, Technology, Innovation, and other teams, where applicable, to evaluate solutions and determine how existing or new technology can support those needs across IP Client Service
Work with the appropriate teams to evaluate automation, AI, workflow, and integration capabilities that may improve IP Client Services processes and legal service delivery
Manage and prioritize assigned automation, AI, integration, and workflow improvement projects, including requirements gathering, process documentation, user acceptance testing, implementation, and follow-up
Coordinate cross-functional working groups and project teams to assess automation and AI opportunities and support the development and testing of solutions
Identify and communicate project risks, dependencies, and requirements and work with the appropriate teams to ensure solutions meet applicable USPTO and international requirements, Firm policies, information security and confidentiality requirements, client requirements, and quality standards

Implementation, adoption & continuous improvement:

Coordinate the implementation of new and updated workflows, automation, AI tools, and other technology improvements within IP Client Services
Work with IP Client Services teams, IP Operations, Technology, Innovation, Best Practices Committees, and other stakeholders to support implementation, communications, change management, training, and adoption of new tools and processes
Develop and maintain training materials, process documentation, standard operating procedures, user guides, and other resources to support new and updated workflows
Gather feedback from users and monitor how new tools and processes are working, including their impact on quality, efficiency, and service delivery, and recommend improvements as needed and report to the IP Client Services Director

Local office IP support:

Serve as local office IP Services manager resource overseeing daily operations to ensure group-wide…