IT Support Specialist- Sunnyvale

Pay range: 26-28/hr

Short Term 30 day contract

Onsite in Sunnyvale 5 days a week

• Provide first-level technical support for end users via phone, email, Atlassian Service Desk/Jira, Slack, and in-person
• Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices
• Diagnose and solve software problems across various applications including Microsoft Office 365 suite
• Support remote workers by configuring and troubleshooting VPN connections
• Maintain and troubleshoot network connectivity issues including Cisco Meraki network devices
• Review service dashboards as first level triage and handle appropriate escalation of issues
• Lead and manage the comprehensive IT onboarding process for all new employees
• Prepare and configure hardware (laptops, phones, peripherals) for new employees
• Create and set up necessary accounts across all systems and platforms
• Conduct IT orientation sessions for new employees
• Maintain detailed inventory of IT assets assigned to employees
• Collect and securely store SSH keys for appropriate staff members
• Configure and maintain VPN access for remote workers
• Administer user accounts in Active Directory and Microsoft 365 environment
• Manage user access to Atlassian products, Git Hub repositories, and Dropbox shared folders
• Manage Microsoft 365 tenant including user creation, licensing, and permissions
• Configure and troubleshoot email accounts, distribution lists, and shared mailboxes
• Provide support for Microsoft Teams, SharePoint, and other Microsoft 365 applications
• Assist with Microsoft 365 security configurations and compliance requirements

• Set up, maintain, and troubleshoot video conferencing equipment
• Ensure conference rooms are properly updated and functioning for meetings
• Provide user training on conference room technology

• Create and maintain documentation for IT processes, procedures, and troubleshooting guides
• Track all support requests through Atlassian Service Desk/Jira ticketing system
• Manage and organize IT knowledge base in Atlassian Confluence

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3+ years of experience in an IT support or helpdesk role
• Demonstrated experience supporting both Mac and Windows environments

• Strong knowledge of Windows and macOS operating systems
• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint)
• Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP)
• Understanding of VPN setup and maintenance
• Experience with SSH key management and secure access protocols
• Knowledge of Active Directory and user account management
• Experience with Cisco Meraki network equipment configuration and troubleshooting
• Proficiency with Atlassian tools (Jira, Service Desk, Confluence)
• Experience with Git Hub repository management and user access
• Familiarity with Dropbox administration and sharing permissions
• Experience using Slack for team communication and support
• Ability to monitor and interpret service dashboards for system health

• Familiarity with scripting and automation tools:
  • o Power Shell for Windows automation
  • o Python for scripting and automation
  • o Terraform for infrastructure as code
  • o Ansible for configuration management
• Experience with monitoring tools and service dashboards
• Knowledge of cloud services (AWS, Azure, GCP)
• Understanding of CI/CD pipelines

• Excellent customer service attitude with strong interpersonal skills
• Clear communication abilities with both technical and non-technical users
• Problem-solving mindset with attention to detail
• Ability to prioritize tasks effectively in a fast-paced environment
• Self-motivated with the ability to work independently when needed

• CompTIA A+ Certification
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate
• Apple Certified Support Professional (ACSP)
• ITIL Foundation Certification
• Cisco Meraki Network Associate Certification
• Atlassian Certified in Jira Service Management

Estimated Min Rate: $26.00

Estimated Max Rate: $28.00

Benefit eligibility is in accordance with applicable laws and client requirements.

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance…