Technical Trainer

About the Role

In the role of a Technical Trainer, you will:

• Lead product training focused on Direct Tax Compliance, expanding to related solutions as business and customer needs evolve.
• Deliver virtual multi-client workshops and dedicated client sessions; provide onsite training when needed.
• Partner with Curriculum Designers, Professional Services Implementers, and SMEs to identify training needs and effective delivery methods.
• Review and synthesize input from colleagues and external experts to co‑create training that is effective and supports effective product usage.
• Stay current on tax technology, compliance practices, and market trends to keep content accurate and relevant.
• Update training assets for product releases as needed across formats, including workshops, webinars, office hours, eLearning, videos, exams, and toolkits.
• Maintain instructor and participant guides for accuracy, clarity, and accessibility.
• Analyze learner feedback and training metrics to improve programs and close curriculum gaps.
• Build and maintain product expertise across Direct Tax Compliance and the broader Direct Tax portfolio.
• Use Thomson Reuters generative AI tools to accelerate work, improve deliverables, and adopt emerging AI best practices.
• Record time and engagement details for accurate billing and utilization reporting; submit time and expense reports promptly.
• Support training operations with timely attendance reports and other operational tasks as needed.
• Work in‑office at least three days per week as part of a hybrid schedule.

You are a fit for the role of Technical Trainer if you have:

• A bachelor’s degree in accounting, tax, finance, business, education, or a related field.
• At least four years of experience in Direct Tax, tax technology, tax compliance, or customer‑facing product training.
• Experience with tax technology or compliance platforms, including experience with ONESOURCE Direct Tax Compliance solutions strongly preferred.
• Experience delivering live and virtual training for groups of approximately 10 to 50+ participants.
• Ability to design and facilitate hands‑on learning activities that drive adoption.
• Agility to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• A customer‑centric mindset focused on measurable training impact.
• Ability to build alignment across a complex, matrixed organization.
• Experience leading cross‑functional projects and delivering results on time.
• Strong collaboration skills and the ability to work independently.
• Strong technical skills with generative and agentic AI, adaptability to emerging technologies, and curiosity about the evolving intersection of AI and tax technology.
• Willingness to travel for onsite training as needed.

Hybrid Work Model:
We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work‑Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and…