Help Desk Support

Duration: 5 Month+ Assignment

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Duration: 5 Month+ Assignment

• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgment.
• Answer call center phones in a friendly, helpful and professional manner.
• Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure.
• Update Microsoft exchange information per procedure based on information supplied.
• Work tickets assigned in the queue and assist with assigning tickets to others in the team.
• Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
• Adept at asking questions to better support the user with process and procedures.
• Must be a team player.
• Temporary position only.
• Must live local. Must be able to work from home on Fridays.
• Must be able to interview in person.
• Must be able to take CJIS certification training/exam