Global Head of IT Service Management; Remote
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-09-22
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IT/Tech
AI Business & Operations, Change Management, IT Project Manager
Pearson seeks a Head of IT Service Management to lead enterprise ITSM across OCTO, setting standards, governance, and a platform strategy for Service Now and Atlassian tools. You will drive AI-enabled service governance, incident and change management, and cross‑company accountability for global operations.
Leading a distributed team, you will shape the future of ITSM in a cloud-native, AI-enabled organization, delivering measurable improvements in service quality and operational discipline at
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