AI-First Customer Support Architect — Remote

A leading mattress brand is seeking an experienced Customer Support Manager to develop an AI-first support infrastructure. This role involves optimizing workflows and using technology to enhance customer experiences. The ideal candidate will have over 5 years in customer support management, data analysis skills, and expertise in tools like Zendesk and Alhena AI. Competitive salary package with remote work options and performance bonuses are offered.
We would love to welcome a new AI-First Customer Support Architect — Remote to our organisation in CO, United States. Join Puffy and contribute to our ongoing work. Take a moment to read everything above and see whether this role is right for you. This posting is for the AI-First Customer Support Architect — Remote role at Puffy, based in CO, United States.