Remote SaaS Support Specialist — Troubleshooting & Guides
Chapel Hill, Orange County, North Carolina, 27517, USA
Listed on 2026-09-22
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Hire Feed is hiring a Customer Support Specialist to resolve product issues and guide customers through technical questions. The role blends product knowledge, troubleshooting, and clear communication to turn support tickets into trusted relationships.
Responsibilities include resolving issues via email/chat/tickets within SLA, documenting bugs, and updating the knowledge base. The role supports asynchronous work across time zones with a remote setup.
We are looking to fill the Remote SaaS Support Specialist — Troubleshooting & Guides position at Hire Feed in NC, United States.
The Remote SaaS Support Specialist — Troubleshooting & Guides role at Hire Feed is now open for applications in NC, United States.
Join us at Hire Feed as our next Remote SaaS Support Specialist — Troubleshooting & Guides in NC, United States.
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