Senior Zendesk Administrator — AI-Driven CX; Remote
Washington, District of Columbia, 20022, USA
Listed on 2026-09-22
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IT/Tech
HelpDesk/Support, Systems Administrator
Empower in the United States is seeking an experienced Senior Zendesk Administrator to update and maintain our Zendesk platform as our Customer Experience organization scales.
This hands-on, high-impact role designs and maintains skills-based routing and predictive routing, configures and manages AI agents, and collaborates with CS leadership, Support Ops, and Engineering to ensure our tooling scales with growth, while staying aligned with the latest Zendesk capabilities as they roll out.
We are seeking a motivated Senior Zendesk Administrator — AI-Driven CX (Remote) to join Empower in United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Zendesk Administrator — AI-Driven CX (Remote) role in the description above.
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