IT PC Specialist II

Work Model:
This is a fully onsite role, with work performed at your designated Regal Rexnord office.

Position: IT PC Specialist II

Location:

Cleveland, OH

Remote Type:
On-Site

Reports To:

Manager II, IT Infrastructure

Target Compensation: $70,000 - $80,000/year

The salary range provided is intended to display the value of the company's base pay compensation for all statewide locations across the United States. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, candidate's skill set, level of experience, education and internal peer compensation comparisons.

Are you passionate about network infrastructure and customer service? Do you enjoy working in a fast-paced IT environment? Regal Rexnord is seeking a highly motivated, innovative IT Support Specialist to provide onsite technical support and assist with corporate infrastructure projects. Under the general direction of the IT Infrastructure Manager, this position will provide onsite and remote technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary.

This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC refresh/imaging processes, Anti-Virus and mobile device management and deployment.

• Local to Cleveland, Ohio or surrounding sites as needed, travel expenses reimbursed.

Work Type:
Onsite

This role follows an Onsite Work Schedule and requires working from your designated Regal Rexnord office on a full-time basis.

• Provides onsite and remote IT support for regional Regal Rexnord facilities working from our Cleveland, OH location (hardware, systems, teleconferencing, etc.)
• Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff).
• Work as part of a global phone and ticketing queue for end users to report issues and requests.
• Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, One Drive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers.
• Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
• Security:
  Understand and assist with the tools and process required to identify, test, deploy and support security patching.
• Issue Resolution:
  Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
• Network Connectivity:
  Provides support for network connectivity or related network issues for the user community.
• Performs related duties and fulfills responsibilities as required.
• Follows company standards and procedures.

• Bachelor’s degree in information technology or related field or 2-3 years of equivalent work experience.
• Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment.
• Experience supporting Office 365 and identity management components.
• Experience working with a Ticketing system (Service Now preferred).
• Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops and some experience with Active Directory.
• Strong ability to quickly learn new…