Business Analyst III; Remote

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Position:Business Analyst III (Remote)

Location: Remote

Remote Status: Remote

Job :671-769

# of Openings:1

Business Analyst III (Remote)

Rothe is seeking a Business Analyst for the Application Data Services (ADS) Business Service Management Office within Office of the Chief Information Officer in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency's enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA's Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM).

From photographing rocket launches and recoveries, to producing engaging videos, to information technology management, to using social media to share NASA's message, eMITS integrates services for NASA IT and provides NASA's communication to the outside world. Come join us in support of NASA's mission to inspire the world through information and discovery.

Job Description:

Seeking a highly organized IT business operations and governance specialist to support the Application Data Services (ADS) customer intake, service management, governance, agreement administration, and asset management functions. The role ensures compliant, timely, and accurate execution of ADS processes across Customer Relationship Management (CRM), IT Service Management (ITSM), governance, Service Level Agreements/Operational Level Agreements, and IT asset lifecycle operations.

Functional Responsibilities:

Customer Relationship Management (CRM):

• Manage all customer requests through the Application and Platform Services (APS) intake process, providing triage, routing, and full lifecycle tracking.
• Monitor work requests across the Software Development Life Cycle (SDLC) and coordinate funding actions with complete technical/financial documentation.

IT Service Management (ITSM):

• Initiate, track, and resolve NASA IT catalog and ADS service requests.
• Provide real-time electronic metrics for service line performance.

Service Level Agreements & Agreements Management:

• Develop and maintain standardized templates for MOUs, SLAs, and OLAs.
• Maintain agency-approved repositories with full version control and access compliance.
• Manage automated routing workflows and analytics dashboards for agreement compliance and cycle times.
• Resolve agreement inquiries, compliance issues, and technical actions through official ticketing systems.

Governance:

• Execute IT governance activities in alignment with NASA's governance framework, strategy, and investment planning.
• Mature ADS governance processes, boards, templates, and artifacts.
• Serve as Assistant ADS Board Manager.
• Provide strategy, analytics, and data aggregation to support leadership decision-making.
• Manage end-to-end IT acquisitions, including vendor quotes, PR…