IT Operations Manager

Job Summary

The IT Operations Manager supports a modern, secure, and globally connected technology environment. Reporting to the Director, Information Services, this role leads day-to-day IT operations across cloud services, endpoints, identity, collaboration tools, procurement, vendors, and operational projects.

The IT Operations Manager serves as a bridge between internal Information Security/IT teams, business stakeholders, and external service providers to improve service delivery, strengthen cybersecurity and compliance practices, streamline technology workflows, and support scalable operations in a hybrid, AI-enabled workplace.

The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

• Manage day-to-day IT operations across cloud services, network connectivity, endpoints, identity, collaboration platforms, and business-critical applications
• Support administration, deployment, and adoption of platforms such as Microsoft 365, Intune, Entra /Azure AD, endpoint management tools, ITSM systems, and secure collaboration Isolutions
• Coordinate technology setup and support for global and hybrid office environments, including onboarding, device readiness, connectivity, and remote-work enablement
• Track license utilization, SaaS renewals, asset lifecycle, and cloud consumption to improve cost visibility and support budget planning
• Participate in IT and security projects such as endpoint modernization, office moves, system migrations, access reviews, software upgrades, and process automation

• Support implementation of IT, cybersecurity, acceptable-use, data protection, and access management policies through documentation, communications, and user enablement
• Coordinate identity, permissions, and role-based access for Microsoft 365, SharePoint, cloud services, business applications, and vendor-managed platforms
• Monitor and document compliance with approved device standards, software usage, patching expectations, security practices, and audit-readiness requirements
• Assist with evidence collection and coordination for security reviews, vendor risk assessments, SOC 2/ISO-aligned controls, privacy requirements, and international compliance needs

• Coordinate technology procurement for laptops, peripherals, SaaS subscriptions, telecom services, and accessories in alignment with standards, budget guidance, and security requirements
• Track vendor agreements, renewals, service-level commitments, purchase requests, invoices, and contract documentation to support governance and cost control
• Coordinate with managed service providers, internet carriers, mobile providers, software vendors, and third-party support partners to resolve issues and improve service delivery

• Serve as a coordination point for escalated incidents and service requests, ensuring clear ownership, timely updates, accurate documentation, and effective handoff between support teams
• Provide users with clear guidance on hardware, software, collaboration tools, secure access, VPN, MFA, and remote-work practices while maintaining troubleshooting knowledge articles
• Assist with onboarding, offboarding, training, access readiness, equipment provisioning, and adoption of new tools, including AI-assisted productivity and automation capabilities where approved

• Track IT initiatives, operational metrics, service levels, incident trends, change activities, and project milestones to support reliable, measurable service delivery
• Collect data and prepare reporting inputs for technology roadmaps, process improvements, risk reduction efforts, automation opportunities, and future system enhancements
• Support planning for contract renewals, vendor evaluations, service reviews, cost optimization, and ongoing performance improvement using usage and operational data
• Stay current on emerging technologies, cybersecurity practices, ITSM capabilities, AI-enabled operations, and modern workplace tools; assist with pilots and rollout planning as needed

• Experience supporting Microsoft 365, Intune, Entra /Azure AD, Windows and macOS endpoints, collaboration platforms, mobile devices, VPN/MFA, and ITSM ticketing tools
• Strong organizational skills with the ability to manage competing priorities, communicate status,…