Project Manager, Digital Adoption & User Enablement; Remote

Project Manager, Digital Adoption & User Enablement

Location: Fully Remote/Full Time

About The Moore Group: The Moore Group, a recognized leader in strategic consulting, partners with Fortune 100 companies to provide expert support in communications, change management, project management, and training. With 30 years of experience, we help organizations achieve clarity, alignment, and engagement across their initiatives nationally and internationally.

The Project Manager/Digital Adoption Developer will lead the planning, delivery, governance, and continuous improvement of an in-application guidance and training solution used across multiple enterprise applications for a global pharmaceutical client. This role combines project management, stakeholder engagement, change enablement, and the hands‑on development of in-application guidance, including walkthroughs, tooltips, contextual help, and embedded training experiences.

The successful candidate will serve as both the program lead and a hands‑on developer, using the client's selected platform to design, build, test, deploy, maintain, and optimize in‑application guidance. Working closely with business stakeholders, solution teams, change managers, training teams, and technical resources, this individual will create user‑centric guidance that improves adoption, efficiency, compliance, and overall user experience.

This position is ideal for an individual who enjoys balancing strategic program leadership with hands‑on content development and execution.

• Lead the In-Application Guidance Program roadmap, priorities, release planning, and ongoing enhancement activities.
• Manage project plans, timelines, risks, dependencies, and stakeholder communications.
• Facilitate meetings with business owners, solution teams, developers, and deployment leads.
• Coordinate cross-functional efforts related to digital adoption and user enablement initiatives.
• Establish and maintain governance processes for in-application guidance content development, deployment, and support.
• Manage intake, prioritization, tracking, and reporting of enhancement requests and user feedback.
• Support capacity planning and workload forecasting for in-application guidance development and maintenance activities.

• Design, build, test, publish, and maintain in-application guidance and training content, including walkthroughs, tooltips, contextual help, and embedded learning experiences.
• Perform impact assessments on upcoming system releases and identify required updates to in-application guidance.
• Troubleshoot and resolve in-application guidance and platform-related issues in partnership with technical teams.
• Conduct user acceptance testing and quality reviews prior to deployment.
• Maintain configuration, testing, validation, and change control documentation.

• Partner with business stakeholders to identify user pain points and opportunities to improve guidance and user support.
• Develop user-centered guidance strategies that improve productivity, compliance, and user confidence.
• Translate complex business processes into intuitive in-application guidance experiences.
• Gather and analyze user feedback and usage insights to drive continuous improvement.
• Create and maintain self-service resources, FAQs, and support materials.
• Walk Me implementation and digital adoption projects
  , ensuring solutions align with business and user needs.

• Manage and enhance the In-Application Guidance Program SharePoint presence and supporting communications materials.
• Develop adoption campaigns, newsletters, promotional materials, and user awareness content.
• Partner with communications and training…