Remote Support Engineer, SmartSimple SaaS
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-09-24
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IT/Tech
IT Support, Technical Support, Cloud Computing: Infrastructure & Operations
Foundant, a remote-first software company, is seeking a Support Engineer for the Smart Simple platform to serve nonprofit and philanthropic clients. You will handle high-volume tickets, troubleshoot complex issues, and collaborate with engineers and consultants to ensure timely resolutions.
The role emphasizes documentation, knowledge base creation, and customer communication with limited IT resources. Ideal candidates have 4–6 years in SaaS support, experience with Zendesk, and familiarity with
The Remote Support Engineer, Smart Simple SaaS position in the IT & Technology, Engineering field is open for applications.
We have an opening for a Remote Support Engineer, Smart Simple SaaS in United States within IT & Technology, Engineering.
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