Senior Agile Project Manager​/Scrum Master - eCommerce ERP

Senior Agile Project Manager / Scrum Master – eCommerce ERP

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Agile Project Manager / Scrum Master – eCommerce ERP to join our team in Dallas, TX, Chicago, IL, Peoria, IL. We offer a remote work model with occasional onsite work required, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

This role serves as a hybrid Project Manager and Scrum Master supporting delivery teams across an enterprise-scale eCommerce ERP transformation program. The individual will facilitate Agile ceremonies, drive work decomposition and backlog prioritization, manage dependencies and milestones, coordinate stakeholder communications, and help ensure delivery commitments are met. This role is critical to maintaining alignment across teams, improving delivery predictability, and providing transparency into program progress, risks, and outcomes across complex, enterprise-scale work streams including release planning, readiness, coordination, and execution.

• Facilitate Agile ceremonies — Daily Standups, Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives — and coach teams on Agile principles, Scrum practices, and continuous improvement
• Partner with Product Managers, Product Owners, and technical teams to decompose, refine, and prioritize backlog items in Azure Dev Ops, ensuring a healthy, execution-ready backlog aligned to delivery commitments
• Ensure user stories, acceptance criteria, estimates, and dependencies are clearly defined and understood
• Remove impediments, resolve blockers, and elevate risks and issues as needed
• Coordinate execution and manage dependencies across multiple teams and work streams to drive alignment and delivery predictability
• Support Program Increment (PI) Planning, sprint planning, and release planning activities, including release readiness and deployment coordination
• Track project milestones, delivery commitments, risks, assumptions, issues, and dependencies (RAID)
• Develop and maintain Azure Dev Ops dashboards, metrics, and reporting to provide visibility into progress, risks, and outcomes
• Prepare and communicate delivery status, milestones, risks, and key decisions to stakeholders and leadership
• Foster collaboration, accountability, and effective communication across business, product, engineering, and vendor teams
• Drive adherence to Agile standards and delivery best practices to support on-time, in-scope delivery of high-quality ERP capabilities
• Collaborates with the Dealer and Rental Systems PMO team and the broader ERP program team, including external partners

• Bachelor's degree preferred, with 5+ years of combined Project Manager/Scrum Master experience, including 3+ years specifically as a Scrum Master OR
• In lieu of a degree, 8+ years of combined Project Manager/Scrum Master experience, including 5+ years specifically as a Scrum Master

• Experience in eCommerce environments
• Azure Dev Ops expertise, including backlog management, work item decomposition, sprint planning, tracking, dashboards, and reporting
• Strong Agile and Scrum knowledge with experience facilitating Agile ceremonies and coaching teams; SAFe experience a plus
• Project and program management experience, including milestone tracking, dependency management, RAID management, and stakeholder communications
• Experience coordinating work across multiple teams and managing delivery against commitments
• Technical understanding of the software product development lifecycle and digital product delivery practices
• Proficiency with Microsoft collaboration tools, including Teams, SharePoint, and Microsoft 365
• Miro experience a plus

• Excellent communication
• Strong facilitation and meeting leadership skills
• Relationship building and stakeholder management
• Cross-functional collaboration
• Servant leadership mindset
• Conflict resolution and negotiation
• Organizational and prioritization skills
• Critical thinking and problem solving
• Ability to build alignment and gain buy-in
• Results-oriented and outcome-driven

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Salary expectations: ,000 per annual