On-Site Support Technician

CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.

An On-site Support Technician will provide exceptional customer service to key CompassMSP client(s). A successful person in this position will be a creative and efficient troubleshooter with the ability to work comfortably with all levels of users both in-person and virtually. They must also be motivated by owning the primary support experience of the client, while also balancing the needs of the CompassMSP Service Desk Team as needed.

A detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a fast-paced environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking.

• 3+ years recent, relevant experience in an IT helpdesk role
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices
• Working knowledge of layer 1 and layer 2 switching
• Exchange / Office 365 Support and understand Active Directory
• Strong critical and analytical problem-solving skills
• Excellent verbal and written communication
• Exceptional attention to detail and highly organized
• Comfortable with being CompassMSP representative while onsite with clients
• Require a valid driver's license

• Preferred certifications: A+, Network +, Windows Desktop
• Preferred work experience:
  Managed Service Provider or consulting environment
• Preferred systems experience:
  Connect Wise, Automate Control and Manage

• Troubleshoot the following
• Virtual Machines and Servers
• Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
• Disc space allocation, wireless access points, network performance monitoring systems, and system logs
• SonicWALL firewalls
• Microsoft Share Point
• Dell and HP servers/desktops/laptops
• Windows desktops/laptops (Windows
  10 and 11)
• Servers -  2025R2 Standard
• Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
• Perform basic network to ensure systems are operational and running at peak performance
• Experience with security best practices and remediation
• Provide assistance and to other team members and assist lead engineers on projects as needed
• Provide backup and disaster recovery services as required
• Provide base level VOIP support as required

• Quarterly bonuses
• Progressive PTO
• Flexible, unlimited
• Medical/Dental/Vision/Life/Disability coverages available
• 401(k) with company match
• Career Development and Coaching
• This role will require a Hybrid work environment where you will be 3-days a week on-site with a current Compass client, and 2-days a week remote/work-from-home. The location will be in New Britain, CT 06053