Business Systems Analyst III

Business Systems Analyst III

:

Category:
Technology

Position Type:
Full Time

Location:

US-CA-Pleasanton

Today, through BHN's single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways.

BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at

Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds- focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

As a Business Systems Analyst III, you will support the ongoing improvement and effective operation of business systems supporting Sales, Marketing, and other business units within the lead-to-customer process. With a strong functional and technical understanding of assigned business applications, you will collaborate with teammates and stakeholders to understand business needs, resolve system issues, and deliver process improvements. You will research trends, analyze data, and make recommendations that improve system usability, efficiency, and data quality.

Working within the team and with cross-functional partners, you will administer, configure, test, and support integrations, automations, and enterprise applications. The BSA III will independently manage assigned work while escalating complex issues and contributing to team standards and continuous improvement.

• Support day-to-day operational aspects of assigned business systems, including administration, configuration, training, and documentation
• Apply established best practices and contribute ideas for continuous improvement
• Analyze business processes across the organization and identify areas for improvement and automation
• Partner with stakeholders to translate business requirements into functional/technical requirements for execution using agile methodologies
• Participate in ticket triage and provide input into backlog prioritization for managed systems
• Create and maintain workflow diagrams, data models, and other analysis artifacts to support development and decision-making
• Configure and build integrations and automations using approved native integrations, platforms, and development approaches, with guidance for complex solutions
• Extract, scrub, quality control, normalize, and model data, following guidelines
• Complete assigned tickets including functional/technical development, testing, review, UAT, and deployment while communicating progress and blockers
• Deploy changes outside of normal business hours as necessary to minimize disruption
• Engage vendor support via designated channels and field escalations
• Perform additional duties as assigned

• 5+ years relevant work experience in Business Systems administration and integration
• Experience analyzing and improving business processes, systems, and workflows supporting Sales, Marketing, and other related Revenue teams
• Demonstrated ability to engage stakeholders, elicit requirements, and document functional and system requirements in an agile environment
• Experience extracting (eg: SQL), translating, and presenting data as well as modeling data for integration, automation, reporting, and dashboards
• Experience contributing to cross-functional projects using…