Senior Database Administrator

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge.

Sound like you?

This is a Senior Database Administrator position largely responsible for providing operational database services to Upland Software in a production role. The immediate responsibility of this role is to assist the current Cloud Operations team with the migration of MySQL 5.6 to 8.0.43, as well as owning database infrastructure design, ensuring optimal performance, availability and reliability. You will also be working with Development to come up with strategic solutions to recurring problems Additional daily tasks such as owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g.: database backups, maintenance, monitoring) to ensure service related issues are identified and resolved within established SLAs, and responding to database related alerts and escalations.

This position requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established time frames.

As a Sr. Database Administrator, you will be responsible for all aspects of application database platforms including infrastructure, database design, data flow and overall performance.

• Ability to apply creative problem solving and manage through ambiguity.
• Willingness to take ownership of problems and seek solutions to meet customer needs
• Highly collaborative team player.
• Ability to work under remote supervision and with a minimum of direct oversight.
• Strong written and verbal communication skills directed to technical and non-technical team members.
• An individual who is keen to keep on top of emerging technologies.

• Manage 19+ MySQL instances across 5 AWS regions, currently split between RDS and EC2 instances.
• Assist with in-flight project to upgrade MySQL 5.6 to 8.0.43.
• Oversee Document DB and DynamoDB clusters for high availability and scalability
• Implement backup, recovery, and disaster recovery strategies
• Ensure PCI DSS compliance and secure encryption of data at rest and in transit
• Partner with Development and Cloud Ops teams to deliver resilient, high-performance database solutions
• Maintain and optimize Amazon RDS (MySQL 8.0.x), Document DB, and DynamoDB environments
• Monitor and tune database performance, capacity, and replication
• Manage cross-region read replicas, multi-AZ deployments, and failover procedures
• Implement and verify automated backup and recovery systems
• Monitor with Cloud Watch, Cloud Trail, Alert Logic, and SNS notifications
• Conduct DR (Disaster Recovery) testing and maintain failover documentation
• Identify cost optimization opportunities for storage, backups, and data transfer
• Coordinate database alerting, escalation, and response across global teams

• 7+ years pf MySQL database administration experience, supporting a production environment
• 5+ yearsAWS cloud database management (RDS, Document DB, DynamoDB)
• 5+ years of experience working in Amazon Web Services Production environment, with multi-region,…