Technical Business Analyst II

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Symitar Project Implementations is looking for a customer focused, detailed oriented individual to join the team. You must be a self-starter and can manage multiple projects  will be responsible for working with credit union staff to implement Integrated Solutions and core module products and processes.

While the current schedule is primarily weekdays, some weekend and holiday work may be required in the future.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY, Monett, MO; or Springfield, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on functions, features and usage of software products. Support will be remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customers throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• Provides training to less experienced peers.
• May perform other job duties as assigned.

• Minimum of 5 years of work experience in a financial institution or Fin Tech.
• Minimum of 2 years of ACH experience.
• Minimum of 2 years of Symitar experience.

• Previous work in application analysis/product management
• Strong knowledge of Jack Henry products, equivalent competitor products, and understanding of application functions.
• Strong computer skills and knowledge of information systems.
• Strong business operations including concepts, structures, etc.
• Strong organizational skills.
• Strong ability to analyze/convert customer information and processes for setup in Jack Henry system. Analyze business information and processes.
• Ability to communicate complex information in user-friendly terms.
• Strong ability to work within a deadline-driven environment.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: “Do…