IT - Property Support Specialist

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Work with Property IT Management and Enterprise IT to support business technology, computer system and data communication systems; responsible for providing first-level support function for end-user and customer facing technology. Also performs support for telephones and related technologies; may also support audio and video systems and special event set-ups. Starting Pay: $22.50

Responds to technology related Incidents and Service Requests calls and ensures all client/user support and service requests are handled or escalated in a timely manner, ensures updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate

Provides in person and connected level support and request response for customer facing and end-user systems including software and hardware for all platforms

Assists in execution and verification of impact to IT Change Tasks that are impactful to property operations

Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various systems. These functions can include first level support for clients/users requests, marketing/hospitality/gaming special events, printing, and other duties as required

Participates and takes partnership with senior staff members in Vulnerability Remediation activities for customer facing and end-user systems and other technologies as necessary

Updates procedures and documentation for select platforms

Perform entry-level technical tasks/repairs on all desktop, end-user, customer facing platforms

Uses the Service Management System to track and close all client/user incidents, request, change, and problem activities

May assist to ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition

Participates in technology related projects as necessary

Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Disposes of physical assets containing sensitive data as determined by management and prescribed by Information Security Policy

Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability

Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same

Adheres to all regulatory, company and department policies and procedures

Not a remote worker position

Completes all other duties as assigned

High School Diploma required

College training, equivalent to Associates or Bachelor’s degree in Computer Science or related preferred

Excellent communication and customer service skills required

Strong personal computing skills recommended

Demonstrated entry-level technical skills in multiple…