Senior Technical Writer - Madcap Flare & AI Expert

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools, content, and services that help professionals make critical decisions with confidence.

We are seeking an experienced Senior Technical Writer to join our growing software documentation team. This is an exciting opportunity for a technical writer who enjoys learning complex software, partnering with Product Managers and Subject Matter Experts, and turning complicated functionality into clear, intuitive documentation for end users.

Wolters Kluwer:
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8 days a month, in any Wolters Kluwer office in the U.S.

- Fully remote work can be considered if you're not located within 50 miles of an office.

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The Sr. Technical Writer role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

As a Senior Technical Writer, you will play a critical role in developing high-quality technical documentation. You will work closely with various departments, contributing significantly to the creation of user manuals, guides, and specifications. Your expertise will ensure that technical information is conveyed clearly and effectively, thereby enhancing user experience and product usability.

This is a Technical Writing role, vs. an Instructional Design role. Our broader team includes professionals specializing in technical writing, instructional design, training, e-learning, and "How Do I?" video content. This position is specifically focused on software and product documentation, with a strong emphasis on Mad Cap Flare.

The ideal candidate will bring hands-on experience with Mad Cap Flare and be comfortable taking documentation projects from conception through completion. We're looking for a technical writer who combines strong writing skills with the ability to understand complex software and translate it into an intuitive experience for end users.

• Lead interviews and information sessions with subject matter experts.

• Create, update, review, and maintain technical documentation for software products.

• Partner with Product Managers and Subject Matter Experts to understand new and evolving software features and functionality.

• Translate complex product functionality into clear, concise, and user-friendly documentation.

• Determine what end users need to know to successfully navigate and use new functionality.

• Develop documentation supporting upcoming software releases.

• Take ownership of documentation projects from conception through completion.

• Use established technical-writing standards, terminology, and style guidelines to ensure consistency across product documentation.

• Collaborate with cross-functional teams to gather information, ask questions, clarify requirements, and ensure technical accuracy.

• Review and update existing documentation as products and functionality evolve.

• Work independently to manage multiple documentation assignments and priorities.

• Serve as a trusted documentation partner to Product Managers and Subject Matter Experts.

• Develop documentation that serves as the foundation for additional customer-facing resources, including live demonstrations, e-learning, and "How Do I?" videos.

• Identify opportunities to improve documentation processes, workflows, and the overall customer experience.

• Contribute to the continued evolution of our documentation practices, including the thoughtful use of AI and emerging technologies.

We're looking for someone who can quickly take ownership of Mad…