Principal UX Designer

27560, Morrisville, 1010 Sync St, Suite 100, United States – hybrid

USD 110,000 – 156,000 (Yearly)

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
• Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
• Professional development gained from conference attendance and participation in organizations like NC Tech
• Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Principal UX Designer – Design Operations plays a key role in optimizing and scaling product operations across Relias’ product portfolio. This role enhances efficiency, improves data-driven decision-making, and ensures seamless collaboration between UX, Product Managers, Engineering, and other stakeholders. The Principal UX Designer - Design Operations also leads process innovation, implements strategic initiatives, and proactively drives operational excellence across the product organization primarily focused on User Experience Design.

• Owning and standardizing UX processes, templates, and operating models to enable consistent, efficient execution at scale.
• Scaling and operationalizing UX practices across the product development lifecycle, ensuring UX is consistently integrated into discovery, planning, and delivery workflows.
• Identifying and removing process bottlenecks to enhance team productivity.
• Enabling and supporting research, including coordination of research activities, artifact standardization, and improved insight reuse.
• Utilizing data-driven methodologies to evaluate user experience design success, identify improvement areas, and provide actionable recommendations.
• Driving strong cross-functional alignment across UX, Product, and Engineering, ensuring UX work is effectively integrated into product planning and execution.
• Ensuring data accessibility and transparency for decision-making by collaborating with User Experience, Product Management, and Engineering teams.
• Owning the definition, tracking, and reporting of key performance indicators across product and product operations initiatives.
• Leading the adoption and optimization of product tools, dashboards, and…