Regional IT Support Specialist

Job Details

Job Location:

Malaysia - Maryland Heights, MO 63043

Position Type:
Full Time

Join Us as a Regional IT Support Specialist – APAC at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

• Serve as the primary point of contact for day-to-day IT support within the APAC region.
• Provide in-person support for employees in the regional office and remote support for traveling, home-based, and field sales employees.
• Troubleshoot laptops, mobile devices, docking stations, monitors, printers, peripherals, and other end-user technology.
• Diagnose and resolve Windows, Office 365, application, account, and connectivity issues.
• Support Outlook, Teams, One Drive, SharePoint, and other company-approved productivity and collaboration applications.
• Troubleshoot VPN, Wi‑Fi, internet connectivity, authentication, and remote‑access issues.
• Assist traveling employees with technology issues affecting their ability to work from hotels, customer locations, home offices, and other remote environments.
• Provide responsive support to sales employees where technology interruptions may directly affect customer meetings, presentations, or business activity.
• Configure, deploy, maintain, and replace laptops, mobile devices, and peripherals.
• Coordinate equipment shipments to and from remote employees throughout the region.
• Maintain accurate records of assigned hardware, inventory, accessories, and equipment lifecycle.
• Prepare technology for new hires and ensure equipment is recovered and processed appropriately during employee departures.
• Coordinate warranty repairs, replacements, and vendor support when necessary.
• Follow Corporate IT standards for device configuration, security, software installation, and asset management.
• Perform new hire orientation on first day of employment.

• 3+ years of experience in IT support, desktop support, field support, or a similar end‑user technology role.
• Strong experience supporting Windows laptops and Office 365 environments.
• Experience providing remote technical support to geographically dispersed users.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and internet connectivity.
• Experience supporting mobile devices, printers, peripherals
• Experience with ticketing, remote-support, and endpoint‑management tools.
• Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve problems.
• Excellent customer‑service and communication skills.

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• CompTIA A+, Network+, Microsoft, or similar industry certifications.
• Experience with Microsoft Intune or another endpoint‑management platform.
• Experience supporting a mobile sales or field‑based workforce.
• Experience working within a global Corporate IT organization.

• Success in working and driving results in a cross‑functional environment.
• Abil…