Systems Support Specialist

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At Script Pro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. Script Pro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

Script Pro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.

Job Summary: The Systems Support Specialist works directly with external customers to resolve issues in live production environments. The ideal candidate will be able to work with customers to provide system support focused on improving hardware and system performance, as well as overall customer satisfaction. Candidates will be measured by their ability to resolve complex hardware and software issues while delivering an exceptional customer experience.

Candidates will achieve these objectives through a combination of hands‑on involvement with customers and internal technical teams.

Reporting Relationship:Director, Infrastructure Services

Shift: General business hours are Monday through Friday 8 am to 5 pm CST. This hybrid role requires a combination of weekly on‑campus and remote work with specific days varying based on departmental policy and business need. Generally, all positions may be fully performed on‑campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at Script Pro.

Scope of the Role:

• Maintain, analyze, troubleshoot, and repair Script Pro systems, hardware, computer peripherals, applications, and configurations
• Complete remote software configurations and upgrade support
• Configure, build, and image workstation drives for fielded systems and mobile devices
• Provide remote desktop support and network connectivity for field systems and mobile devices
• Assess system needs and recommend technical solutions such as patches, upgrades or enhancements
• Complete triage activities and troubleshoots complex problems
• Provide server operating system administration and support for physical and virtual server environments
• Support Windows Server updates, patching, and related maintenance activities
• Service, customize, and deploy software packages as needed
• Complete ticket documentation and tracking using Siebel with a high level of data quality
• Perform other job duties as assigned

Required Qualifications:

• Associate's or Bachelor's degree in information technology, computer science, or a related technical field or equivalent 2 years of related experience
• Basic SQL Server 2000/2008/2012/MDSE administration skills
• Advanced Windows OS Knowledge (Win 7/8/10)
• Working knowledge of desktop, mobile devices, and peripheral troubleshooting
• Experience with Windows Patch Management, Desktop Updates, and Anti-virus tools
• Basic understanding of connectivity and networking best practices
• Experience with a remote support tool (BOMGAR, Windows Remote Desktop, etc.)
• Demonstrated ability to work with minimal supervision to set and prioritize work with a high level of detail
• Demonstrate proficiency supporting proprietary software applications
• Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
• Excellent customer service skills with a…