Onsite and Remote Desktop Support Supporting TSA FOCUS

Description

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.

The Onsite & Remote Desktop Support role provides end-user computing and site support services across TSA locations and remotely. The position performs troubleshooting, installation, configuration, replacement, validation, and maintenance of supported end-user and site equipment while coordinating activities through approved service management processes.

The position may provide onsite, remote, dispatchable, surge, project, IMAC, and other technical support based on operational requirements.

• Provide onsite and remote technical support for end-user computing and supported site equipment.
• Diagnose and troubleshoot hardware, software, connectivity, peripheral, and endpoint issues.
• Perform installation, configuration, replacement, and operational validation of supported equipment.
• Support hardware/software installs, moves, adds, changes, and decommissioning activities.
• Respond to dispatched technical support requirements at assigned TSA locations.
• Coordinate site access, scheduling, logistics, travel, and customer communications.
• Maintain accurate ticket updates, technical documentation, and service records.
• Coordinate escalations with Service Desk, network, engineering, asset management, cybersecurity, vendors, and other support teams.
• Support regional surge, deployment, project, and IMAC activities as required.
• Perform break/fix activities within approved procedures and escalated system-level issues appropriately.
• Validate successful resolution and restoration of supported services.
• Maintain accurate technical and asset information associated with supported equipment.
• Support continuity of resident-site operations when providing remote or dispatchable services.

• Requires BS degree and 2+ years of prior relevant experience or Masters with less than 2+ years of prior relevant experience. In lieu of degree, additional experience may be required.
• Ability to obtain and maintain TSA Suitability
• Ability to obtain and maintain Public Trust security clearance
• Relevant experience supporting desktop, field, endpoint, or site support functions in an enterprise or federal IT environment.
• Strong troubleshooting, customer service, communication, documentation, and problem‑solving skills.
• Ability to work independently at customer locations and coordinate effectively with remote technical teams.
• Ability to work with approved service management procedures and systems.

• TSA, DHS, or other federal IT experience.
• Experience supporting geographically distributed enterprise environments.
• Experience with IMAC activities and endpoint deployment.
• CompTIA A+, Network+, Microsoft, or comparable technical certification is desirable.

The position may require onsite support, travel, dispatch activities, and/or shift work depending on assigned TSA location and operational requirements.

Please disregard the salary range displayed on this evergreen posting as representative of all TSA FOCUS opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position.

Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills,…