Director, Cloud Operations

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact.

Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

This is a full-time remote position that can be located anywhere in the U.S

The Director of Cloud Operations is a senior IT leader responsible for the reliability, security, cost efficiency, operational readiness, and continuous improvement of the enterprise cloud environment across AWS and Azure. This leader owns the day-to-day operation of cloud infrastructure and services, ensuring platforms are resilient, secure, supportable, and operationally ready throughout their lifecycle.

The Director leads the Cloud Operations organization and is accountable for service reliability, operational governance, vendor performance, cloud financial management (Fin Ops), and the successful transition of new cloud services into production support. The role establishes the standards, processes, and operating model required to deliver scalable, resilient, and cost-effective cloud services while partnering closely with engineering, architecture, security, and business teams.

• Lead, mentor, and develop a high-performing cloud operations organization.
• Foster a culture of accountability, ownership, operational excellence, and continuous improvement.
• Establish performance expectations, career development plans, and operational readiness standards.
• Build organizational capabilities and succession depth across AWS and Azure operations.

• Own the day-to-day operation of AWS and Azure environments, including availability, performance, patching, backup, and recovery.
• Ensure disciplined execution of operational processes including monitoring, incident response, configuration management, and patch management.
• Lead incident, problem, and change management processes with a focus on root cause analysis and prevention.
• Establish observability, alerting, automated remediation, and operational health monitoring across the cloud environment.
• Lead disaster recovery, business continuity, and resiliency planning for cloud services.
• Establish capacity, performance, configuration, and service management practices, including service ownership, escalation models, asset management, and CMDB accuracy.

• Establish and maintain operational support coverage, on-call processes, escalation procedures, and incident response readiness.

• Establish operational readiness and acceptance requirements for cloud workloads entering production, including monitoring, backup, recovery, documentation, runbooks, support ownership, identity and access validation, DNS readiness, messaging dependencies, vulnerability status, and security control evidence.

• Lead service transition activities for new cloud services, migrations, and major platform changes.

• Ensure support models, escalation paths, operational procedures, security control validation, IAM integration, DNS readiness, and messaging dependencies are in place prior to production go-live.
• Partner with application, engineering, architecture, security, IAM, messaging, DNS, network, and compliance teams to identify and mitigate operational, control, dependency, and supportability risks before deployment.

• Partner with Architecture, Engineering, Security teams to operationalize approved cloud governance, security controls, vulnerability remediation, access requirements, service dependencies, and compliance obligations.
• Ensure adherence to regulatory, audit, and internal control requirements across cloud environments.
• Operate cloud configuration standards, tagging strategies, access governance, and policy compliance in alignment with enterprise IAM, security architecture, and governance requirements.

• Identify and manage operational risks, including…