Remote Night-Shift AI Creator Support Specialist
Seattle, King County, Washington, 98127, USA
Listed on 2026-09-27
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IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Hidden Jobs is seeking a fully remote support specialist for an AI video production platform used by creators and media teams. You will respond to inquiries via chat, email, and Discord, help with account access, subscriptions, and first-run walkthroughs.
You will moderate social spaces, maintain tickets, use saved replies, and collaborate with engineering and product for escalations. Night shift 12:00 AM–8:00 AM CET. Strong written English and brand-aligned tone required.
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