IT Manager - Corporate Functions; Hybrid

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles.

Eligibility is based on job responsibilities, operational needs, nature ofworkand team dynamics. Current guidelines require employees to workat least three days in the office, including

Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject tochange, basedon managerial discretion and work performance. All applicants must be able toworkup to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.__

The IT Manager – Business Services is responsible for leading technology strategy, delivery, operations, and continuous improvement for enterprise shared services departments, including HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and related corporate functions. This role partners closely with business leaders to understand strategic priorities, translate business needs into technology roadmaps, and deliver secure, reliable, scalable, and user-friendly solutions that improve workforce experience, operational performance, compliance, and business agility.

The manager provides leadership across application portfolios, vendor partnerships, delivery teams, and support services, ensuring that technology investments align with business value, enterprise architecture, cybersecurity, data governance, and regulatory requirements. The role requires strong relationship management, product and portfolio thinking, operational discipline, and the ability to lead cross-functional teams through change.

Essential Functions:

• Serve as the primary IT leader for HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and other shared services stakeholders.

• Develop and maintain business-aligned technology roadmaps that support workforce experience, payroll accuracy, employee communications, brand and customer communications, ESG reporting, regulatory processes, and shared services modernization.

• Lead planning, prioritization, delivery, and operational support for applications and platforms used by assigned business areas, including SaaS, cloud, integration, workflow, analytics, collaboration, and enterprise business systems.

• Partner with business leaders to define outcomes, success measures, funding needs, risks, dependencies, and delivery priorities.

• Manage delivery teams, product owners, business analysts, engineers, vendors, and shared technology partners to ensure high-quality execution and reliable support.

• Drive continuous improvement by simplifying processes, reducing manual work, improving data quality, and increasing adoption of digital and self-service capabilities.

• Ensure solutions comply with cybersecurity, data privacy, records retention, accessibility, audit, regulatory, and enterprise architecture standards.

• Oversee vendor performance, contract execution support, service levels, financial tracking, and issue resolution for assigned technology products and services.

• Support agile, product-centric, and portfolio-based ways of working, including backlog management, release planning, dependency management, and value tracking.

• Lead incident, problem, change, and release management activities to maintain system stability and minimize business disruption.

• Prepare executive-ready status updates, recommendations, business cases, and decision materials for IT and business leadership.

• Develop team…