Senior IT Engineer – CONTRACTOR

Tech | Core Banking Platform | Senior IT Engineer – CONTRACTOR | New York About ING:
In the Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility.

Hybrid work arrangements vary based on business area. Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position: ING is looking for a Senior IT Engineer – Core Banking Platform to support and operate critical core banking services for the US market. This role is focused on the engineering, operation, and continuous improvement of a business-critical core banking platform, with responsibility for production stability, operational readiness, and service reliability. The successful candidate will provide technical expertise across application operations, platform support, incident resolution, and continuous service improvement within a business-critical banking environment.

The role combines platform engineering, production operations, technical investigation, operational controls, and banking domain knowledge. The engineer will support account management services, banking products, payment and settlement processing, end-of-day activities, and critical operational controls within a mission-critical banking environment. The primary expectation is strong IT engineering capability, analytical problem-solving skills, and experience supporting business-critical applications in a production environment.

About the department:
You will be part of the Global Account Management and Core Banking Technology area supporting the US banking landscape. You will collaborate with teams across the United States, the Netherlands, Belgium, India, and the Philippines to ensure reliable operation of core banking services and support future business growth. This role requires close collaboration with business users, operations teams, product specialists, vendors, and technology teams to maintain stable and resilient banking services.

• Provide L2/L3 support for production incidents and operational issues.
• Investigate service disruptions and perform root cause analysis.
• Support release, deployment, and change management activities.
• Monitor platform stability, performance, and operational readiness.
• Maintain operational procedures, runbooks, and support documentation.
• Coordinate issue resolution across application, database, infrastructure, vendor, and business teams.
• Participate in major incident and problem management activities.

• Support account management and banking product services.
• Investigate and resolve both technical and functional issues related to account management, banking products, payments, and settlement services.
• Support current accounts, savings accounts, overdrafts, interest processing, and related banking services.
• Analyze business and system issues across product configuration, transaction processing and operational workflows.
• Develop expertise in supported banking…