IT Support Technician; Maryland) m​/f​/d

This job posting is for our location in Maryland, USA.

• Provide first-level IT support for hardware, software, and user accounts in the US

• Set up, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices

• Manage client imaging, provisioning, and deployment using MDM tools (e.g. Microsoft Intune / Autopilot)

• Maintain an accurate IT asset inventory and manage hardware lifecycle (procurement, deployment, replacement, disposal)

• Administer day-to-day Microsoft 365 services (user accounts, mailboxes, Teams, SharePoint)

• Execute onboarding and offboarding processes, including workstation setup, account provisioning, and access management

• Log, prioritize, and track incidents and service requests in the ITSM system

• Act as the first point of contact for Microsoft Dynamics 365 Business Central topics: collect, document, and triage issues, and coordinate resolution with headquarters and external partners through to closure

• Support local network, printer, and connectivity issues (wired/wireless endpoints, VPN, Azure Virtual Desktop access)

• Coordinate with the central IT team in Switzerland on standards, security, and system rollouts

• Degree in Business Informatics, Computer Science, or comparable education with an affinity for IT; professional experience may substitute for education

• 3–6 years of experience in IT support, help desk, or a comparable role

• ERP exposure, specifically, MS Dynamics GP/Business Central, preferred

• Experience supporting end users in a business environment

• Experience working with ticketing and/or ITSM systems

• Strong troubleshooting skills across hardware, software, and network issues

• Solid understanding of Windows-based environments and Microsoft 365 applications

• Familiarity with local network support and basic infrastructure tasks

• Clear and professional communication, both written and verbal

• Ability to work independently on-site while collaborating with international teams

• Exposure to Microsoft Dynamics 365 Business Central, Dynamics GP or similar ERP systems

• Basic knowledge of networking concepts (TCP/IP, DNS, VPN)

• Experience with device setup, troubleshooting, and lifecycle management

• English (professional working proficiency, written and spoken), German is a plus

This position is intended to be primarily on-site at the office. Working from home one day a week is possible.

You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.

INFORS HT
Jennifer Ramde

HR Administrative Specialist