TWK_Product Support Analyst – Education Service Center; ESC State of Texas | Remote in Texas state

S E K H A R

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Requirement details:
Internal job
Product Support Analyst – Education Service Center (ESC)
State of Texas
Austin, TX #Remote

NOTE:

The position is Remote Anywhere in Texas state
The program will only allow candidates who are LOCAL TO TEXAS STATE
Active Texas DL & Linked In  for submission
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
EXP: 12+ years Above must

• Experience with Education Service Center and Texas Student Data System must

• Research and resolve technical support tickets regarding the Texas Student Data Systemand associated data submissions.
• Prioritize and escal… issues requiring deeper investigation or development team involvement.
• Serve as potential business point of contact for support-related meetings and/or communications
• Gain necessary knowledge and understanding through available resources and training

• Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
• Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams.
• Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
• Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.

• Create comprehensive and clear technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
• Collaborate closely with the Product Owner team to gather necessary information.
• Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment
• release notes, and newsletter updates.

• Assist the Product Owner team with outreach to customers during peak TSDS data submission time frames.
• Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency
• (LEA) customers.
• Present outreach findings to the Product Owner team, management, and division leadership.
• Maintain regular communication with customers to understand their needs and concerns.

Thanks & Regards

Sekhar | Sr.IT Technical Recruiter

Tekwings LLC

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