Technical Account Manager

• Own platform usage and adoption KPIs across assigned clients.
• Lead onboarding and training sessions for clients after platform access is granted.
• Run product demos and explain key Elevate features in a clear, client-friendly way.
• Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
• Proactively introduce new platform features, dashboards, AI tools, and agents.
• Identify adoption gaps and create action plans to increase active platform usage.
• Collect client feedback and translate it into clear product and data recommendations.
• Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
• Support Sales and Client Services teams with technical product expertise when needed.

• 4+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.
• Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
• Experience in AdTech, Mar Tech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
• Experience conducting client trainings or product onboarding sessions.
• Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
• Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong project management and follow-up skills.

• Competitive salary that values your expertise.
• Work from anywhere: fully remote to suit your lifestyle.
• Unlimited PTO that we actually encourage you to use — for adventures, recovery, or just because.
• Growth-focused environment
  : access to learning resources and clear pathways for growth.
• Fun team events: from virtual pasta-making to yoga sessions, we make remote feel close.
• A culture of trust: we cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.
• Health insurance and Class Pass coverage: supporting your well-being both inside and outside of work.

• Screening Interview (45 minutes): Initial conversation with a recruiter.
• Team Interview (up to 60 minutes): A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows.
• Final Interview (Up to 60 minutes): Meet with the Team Lead for an in-depth discussion of your experience and skills.
• Offer: If successful, you’ll receive an offer to join our team.

This role is open to applicants based in the United States
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Please note that we’re unable to consider applications from outside the US.