Senior AI Platform Support Engineer; Remote
Peabody, Essex County, Massachusetts, 01960, USA
Listed on 2026-09-30
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IT/Tech
IT Support, AI Engineer (Applied/Software), Cloud Computing: Infrastructure & Operations
Lang Chain is seeking a Senior Technical Support Engineer to lead the customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll help debug production LLM applications and improve AI observability and evaluations, unblock critical issues, and define world‑class support for modern AI platforms.
You’ll work with engineering and product teams to resolve bugs, refine diagnostics, and build escalations, documentation, and knowledge resources,
This posting is for the Senior AI Platform Support Engineer (Remote) role at Lang Chain, based in Cambridge, MA, United States.
We invite applications for the Senior AI Platform Support Engineer (Remote) position located in Cambridge, MA, United States.
The following role is for a Senior AI Platform Support Engineer (Remote) with Lang Chain.
Our group is growing, and we are hiring a Senior AI Platform Support Engineer (Remote) in Cambridge, MA, United States.
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