ServiceNow Administrator​/Developer SME

GovCIO is currently hiring a Service Now Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.

Responsibilities Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.

Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.

Capable of working independently as well as collaboratively with remote teams and clients

Design and develop queries, reports and dashboards

Design and configure Service Now modules and forms

Administer Service Now applications, including updating security and workflow configurations

Design and develop scoped applications as well as a service portal

Provide additional support based on subject matter expertise

Qualifications

Bachelor's with 12+ years (or commensurate experience)
Required Skills and Experience Minimum of 8 years of overall IT experience

Minimum of 8+ years of experience as a Service Now developer in various roles

Thorough knowledge of the Service Now System

Experience with JavaScript, HTML, CSS, Jelly, HTTP, XMLExperience in REST, SOAP services, etcAn understanding of ITIL and/or ITIL Certified Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude

Clearance Required:

US citizenship is required to acquire a Top Secret Clearance.  Preferred Skills and Experience Service Now  Administrator CertificationITIL Foundation Certified Service Now  Developer Certifications Service Now  Certified Implementation Specialist Posted Salary RangeUSD $ - USD $ /Yr.