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IAM; Sailpoint) Engineer; REMOTE
Remote / Online - Candidates ideally in
Livonia, Wayne County, Michigan, 48153, USA
Listed on 2026-10-01
Livonia, Wayne County, Michigan, 48153, USA
Listing for:
Conexess Group
Full Time, Remote/Work from Home
position Listed on 2026-10-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job-ID Reference
26-00333
Remote
100% Remote We are requesting candidates with hands‐on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.
Core Technical Support Experience
Tier 1 / Frontline Technical Support
Troubleshooting cable, internet, and voice services Diagnosing connectivity and service issues using structured problem‐solving tools Root cause analysis for repeat or chronic service issues Coordinating repairs and escalation when necessary Networking & Connectivity
TCP/IP configuration, verification, and troubleshooting Modem resets, re‐provisioning, and service activation IP address provisioning and management (add/delete multiple IPs) Basic network diagnostics and service validation
Systems & Endpoint Support
Installation, configuration, and support of:
Desktop/workstation hardware and software Network printers Anti‐virus solutions Administration of:
Shared folders and file systems User files and directories Device drivers and peripheral hardware Small‐office networking support (LAN setup and maintenance)
Tools & Applications
Experience working with customer support and ticketing tools Adobe Photoshop or similar tools for image manipulation (scanning and editing assets) General desktop and operating system support
Customer & Business Interaction
High‐volume, customer‐facing support role with strong communication skills Ability to handle:
Troubleshooting and repair coordination Billing and service inquiries Retention‐focused customer interactions Experience supporting both internal users and external customers
Ideal Background
Experience in telecommunications, ISP, or managed service environments Comfortable supporting small office or departmental IT environments Strong multitasking ability in fast‐paced support settings Customer‐service oriented with technical problem‐solving capability
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