Sr Capability Analyst - Remote

Job d:

Location:

Eden Prairie, Minnesota, United States Salary: $72,800 - $130,000/year

Job Area:
Product Company:
United Health Group Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function will generally work to support our end users and monitor the health of our technology solutions.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities Capture, analyze, troubleshoot, and resolve user-reported issues and service impacts using approved tools, knowledge bases, and support procedures

Monitor application performance, processing quality, system health, logs, notifications, and alerts to proactively identify and address issues

Follow documented support processes, operational procedures, and service guidelines to ensure timely research, resolution, and communication within established service level agreements (SLAs)
Assist with testing, validation, and user acceptance activities for assigned applications, solutions, enhancements, and releases

Perform root cause analysis for recurring incidents and recommend corrective and preventive actions to improve service stability

Document incidents, resolutions, workarounds, and process updates to maintain an accurate and current knowledge repository

Collaborate with cross-functional teams, vendors, and business stakeholders to investigate and resolve complex technical and operational issues

Escalate incidents and service disruptions appropriately based on severity, business impact, and defined support procedures

Support application deployment, maintenance, and release activities while ensuring minimal disruption to business operations

Identify opportunities for process improvement, automation, and operational efficiencies to enhance service delivery and user experience

Maintain compliance with organizational policies, security standards, data protection requirements, and audit controls

Provide timely status updates and clear communication to stakeholders regarding issue resolution progress, risks, and service impacts

Participate in on-call support, incident response, and problem management activities as required

Track, analyze, and report on support metrics, trends, and recurring issues to drive continuous improvement initiatives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

4+ years of experience developing detailed SQL queries, procedures and data modeling4+ years of experience within the healthcare data environment - eligibility, claims, etc.  2+ years of experience with data mapping and workflow documentation2+ years of experience developing and maintaining quality data routines to verify the imports/extracts2+ years of experience working with Medicare Advantage and Medicaid Care Delivery models

Experience with in an application support desk

Experience with database query tools

Ability to communicate effectively and problem solve with both business and technical audiences at all levels of the organization with attention to detail

Preferred Qualifications:

Extensive knowledge within healthcare data maintenance

Expert level Excel user Detail oriented analytic thinker and problem solver

Ability to manage assigned work with minimal oversight
* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k…