Technical Support Analyst

With more than 80 years of experience, Oxford has built a house of emotionally resonant lifestyle brands that can stand the test of time and trends. We are the parent company behind the most beloved lifestyle brands in the U.S. Headquartered in Atlanta, GA, Oxford is not just an owner. We’re stewards, growing great businesses, while staying true to what makes them special.

• We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts!
• We value work-life balance and offer a flexible corporate office environment.

The Technical Support Analyst provides technical customer service and support to home office, corporate, distribution center, and retail store end-users in a distributed, Microsoft
365 environment. Performs Incident and Problem resolution and troubleshooting on technical systems and infrastructure. Fulfills and delivers user requests. Provides Oxford Industries business and retail users with front line Service Desk services for all installed hardware and software including workstations, network, servers, business applications, and retail systems. This position is on-site 5 days a week at the Oxford Distribution Center located in Lyons, GA.

This role also requires lifting/moving equipment up to 50 pounds. Answer incoming incident tickets and calls to troubleshoot and resolve technical problems of minor to intermediate complexity with a focus on first contact resolution. Support users across corporate headquarters, retail stores, and distribution centers. Fulfill and deliver user service requests. Perform Microsoft 365 administration tasks including but not limited to creating and deleting accounts, resetting passwords, adjusting permissions, and managing Exchange mailboxes as necessary.

Translate successful Incident resolution steps into knowledge base documents and repeatable processes. Configure, install, and support Windows 11, MacOS, and iOS hardware and software according to company standards and best practices. Work with senior support personnel and collaborate across IT teams to perform break/fix analysis involving troubleshooting and correcting technical problems of medium complexity in a timely manner and determine when escalation is necessary.

Perform Microsoft 365 administration tasks including but not limited to creating and deleting accounts, resetting passwords, adjusting permissions, and managing Exchange mailboxes as necessary. Translate successful Incident resolution steps into knowledge base documents and repeatable processes. Configure, install, and support Windows 11, MacOS, and iOS hardware and software according to company standards and best practices. Work with senior support personnel and collaborate across IT teams to perform break/fix analysis involving troubleshooting and correcting technical problems of medium complexity in a timely manner and determine when escalation is necessary.

You will enjoy this job if you.... Have the ability to analyze complex process problems, identify causes, determine potential process improvements including potential technology solutions. Communicate effectively both orally and in writing, with a variety of people who have different skill levels of technical competence. Excellent organizational time management skills. Able to manage and prioritize multiple, simultaneous asks. Efficient in Microsoft Office Suite, including analytical and reporting tools.

Competent in business process mapping. Ability to learn quickly

• Minimum of 2 years of college or an Associate’s degree in computer technology preferred.
• Generally, 2+…