IT Manager; Remote & Operations

IT Manager

Remote Employee Experience & Operations

About Players Health

At Players Health, we are on a mission to create the safest and most accessible environment for an athlete to play the sports that they love. There are over 50 million youth athletes playing sports in the U.S., and they are counting on us to ensure that the environment that they are coming into not only accepts them for who they are, but fills them with encouragement, love, and inspiration.

Players Health is a PE-backed, mission-driven, remote-first, sports insurance company providing digital risk management services, reporting tools and insurance products to sports organizations to comply with the changing athletic environment and responsibilities.

We cannot achieve our mission without having a strong culture. We believe that at the core of a strong culture is a shared set of values. The values that we hold true and look for our employees to embrace are as follows:

• Lead with Mission:
  Our mission always comes first. If we stay on mission as an organization, then we believe we will be successful in our professional and personal lives.
• Go Beyond:
  We're not satisfied with just "good enough" - we go above and beyond to achieve awesome results that impress and inspire.
• Operate like Owners:
  We believe in operational excellence. We take ownership of our work and approach every task with a sense of pride, responsibility, and commitment to excellence. We don't just rent our roles - we own them and strive to make a lasting impact.
• Virtue First:
  From the big decisions to the small details; honesty, integrity, and transparency are the bedrock of our culture and the foundation for everything we do.
• Service:
  We live to serve others with humility, empathy, and kindness. We put our customers, colleagues and community first, and always strive to exceed their expectations with a smile.

At Players Health, IT isn't just infrastructure, it's the first impression every employee has of the company, from the moment their laptop arrives to the day-to-day speed of getting a problem solved. You'll own that experience end to end.

You'll lead IT strategy execution, infrastructure, and security for a fully remote, distributed team, and you'll own the relationship with our offshore and U.S.

-based help desk vendor partners, holding them accountable for the service quality for our employees. This isn't a role buried in tickets, it's a role building the systems, vendor accountability, and processes that make sure problems get solved fast, accounts get provisioned on day one, and technology budget is spent well. You'll bring recommendations and ideas to the table on where IT strategy should go and will be someone who can think a step ahead.

The successful candidate will have real room to grow over time.

This role reports to the Chief People Officer. You'll also work closely with our fractional Head of Product & Technology, who provides technical strategy input and mentorship as you build and modernize how IT runs here, and you'll partner with our fractional CISO on security priorities and execution so you're never carrying security decisions alone.

This role is fully remote, with a preference for candidates in states where Players Health already has employee presence - Minnesota in particular, where our People, Executive Assistant, and IT functions have historically been based given the occasional physical/logistics component of these roles The compensation range for this role is $90,000–$130,000, depending on skills and experience.

• Remote-First:
  Work from any approved location (home) in the U.S. (Preference to candidates in states which we already have employee presence, CT/ET time zone required for this…