Salesforce Solution Architect, ITSM

Salesforce Solution Architect, ITSM

Remote - United States

Why Neura Flash, Part of Accenture:

At Neura Flash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and Neura Flash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the Neura Flash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation  you're ready to make your mark in the AI space, Neura Flash, Part of Accenture is the place for you.

At Neura Flash, Part of Accenture Edge, we are redefining the future of business through the power of AI and groundbreaking technologies including Agentforce, Claudeforce and AWS Bedrock. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Agentforce, Sales and Service Cloud, and Headless 360 leveraging Anthropic, OpenAI etc. and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results.

From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and Neura Flash, Part of Accenture Edge, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the Neura Flash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation  you're ready to make your mark in the AI space, Neura Flash, Part of Accenture is the place for you.

• Provide industry best practices and serve as a trusted client advisor
• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Leverage Salesforce technology including ITSM, Experience Cloud, and Service Cloud
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice UX design into each…