Business Systems Administrator

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

The Business Systems Administrator will support the organization by designing and implementing efficient, integrated, and scalable business processes while serving as a subject matter expert across key business systems. This role will provide day-to-day systems support, administration, reporting, data management, and process improvement across platforms including Salesforce, Salesforce CPQ, Outreach, Gainsight, Conga, and other business applications.

This is a temporary, full-time position expected to last approximately six months although the actual duration may vary based on business needs. The position is expected to work approximately 40 hours per week and may be performed remotely from anywhere within the United States.

• Provide systems support to the organization.
• Under minimal supervision, respond to, research, and resolve issues with internal applications, such as Salesforce, Salesforce CPQ,and lite administration for Outreach,Gainsightand Conga
• Perform system administrator functions such as user, profile, role, and permission management, among other duties.
• Support departmental subject matter experts with reporting,dashboard sand data loads.
• Develop strong relationships with business and technical stakeholders.
• Work closely with the Business Systems Team andcross-departmental leaders to document, design and implementefficientsolutions for new or existing business needs or problems.
• Collaborate with business leaders to connect them to data, key measurables, and analytics that will inform their business decisions.
• Support and sometimesleadthe identification and implementation of new system features and functionality to increase adoption and automation of current or new business processes.
• Assist with quality assurance and testing of new system deployments and changes.
• Perform other related duties as assigned.

• Bachelor's degree in Information Systems/Technologyor related discipline or job-related experience equivalent to 3- 5 years.
• Must have at least 3+ years of relevant professional experience in a role that supports internal business systems.
• Exceptional communication and collaborative skills.
• Must have a Salesforce certification.
• Strong attention to detail with organizational skills.
• Critical thinking and excellent problem-solving skills.
• Some whohasa mind for analytics andisdriven by deadlines.
• Good interpersonal skills to work with different management levels.
• Knowledge and/or administrator certification of Salesforce, CPQ, Conga,Gainsight, Clari.
  
  Knowledge in Accounting & Billing systems is a plus.
• Someone who is a self-starter,motivatedanda strong team player.
• Proficient user of Microsoft Office products.
• K-12 SaaS Industry knowledge is a plus.

You join the gold standard in school safety software.

You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.

You will work with diverse teams made up of some of the best minds in the industry.

You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.

You will have access to a robust benefits package that includes:

• Remote-first philosophy
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage after 60 days (medical, dental, vision), paid 100% for employee only medical
• Company paid life insurance, STD, and LTD

Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to  for a reasonable estimate of annual base compensation and any eligible incentive…