Remote Workforce Planner & Call Center Ops Analyst
Mint Hill, Mecklenburg County, North Carolina, USA
Listed on 2026-10-02
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IT/Tech
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Customer Service/HelpDesk
Advocate Health is seeking a Monday–Friday remote operations professional to monitor and optimize staffing for Patient Access & Care Team call centers. You will analyze call queues, manage schedules, and generate performance reports to support service levels.
The role requires familiarity with WFM tools (Genesys, Verint, Nice) and a strong statistical mindset to drive schedule improvements and cost efficiency. Remote work is supported from multiple US locations.
We have an opening for a Remote Workforce Planner & Call Center Ops Analyst in Mint Hill, NC, United States within Management & Operations.
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The Remote Workforce Planner & Call Center Ops Analyst position in the Management & Operations field is open for applications.
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