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Solutions Engineer, Post-Sales; remote, US East Coast
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-10-02
Washington, District of Columbia, 20022, USA
Listing for:
Hidden Jobs
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
IT Support, Sales Engineer, Technical Sales, Technical Support
Job Description & How to Apply Below
Role overview
A remote post-sales Solutions Engineer position focused on a developer tools platform in the synthetic monitoring space. The role sits between onboarding and long-term account growth, acting as the technical counterpart for engineering teams adopting the product. It suits someone equally comfortable writing code and running customer-facing sessions.
Responsibilities- Own technical onboarding for new accounts: implementation, configuration, and driving the first monitoring workloads into production
- Run workshops and training sessions for customer engineering teams
- Serve as the ongoing technical contact in existing accounts, supporting adoption, troubleshooting, and expansion alongside the sales team
- Lead independent customer meetings, from technical deep dives to account check-ins
- Contribute to technical documentation and internal playbooks based on field learnings
- Channel customer feedback back to product engineering and marketing teams
- Approximately two years of post-sales technical experience in roles such as solutions engineering, professional services, customer success engineering, or technical account management
- Hands‑on background in monitoring, observability, or automated testing tooling
- Ability to read, write, and debug code, ideally including JavaScript and Node.js
- Comfort using AI-assisted coding and research tools to accelerate customer-facing deliverables
- Strong spoken and written English, with the ability to travel occasionally to customer sites
- Self-motivated, async-first work style, based on the US East Coast in Eastern Time
- Prior startup experience
- Fully remote, US East Coast only (Eastern Time)
- Disclosed compensation: $107k-$155k OTE for US-based candidates, $134k-$185k OTE for Tier 1 US metros, on a roughly 70/30 base-to-commission split
- Stock options and flexible paid time off
- Paid sick leave plus up to 14 weeks of paid parental leavel>
- US benefits package including medical, dental, vision, FSA, disability, life insurance, and a 401(k)
- Annual company on-site gathering
- International, async-first team culture with transparent salary practices
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