ServiceNow ITSM Lead Business Process Consultant - Remote working or Canada

Added - 09/16/26 Service Now ITSM Lead Business Process Consultant
- Remote working USA or Canada Service Now Contract

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Our client is a leading organisation within the Service Now ecosystem that has an immediate requirement for a remote working contract

Service

Now Lead ITSM Business Process Consultant with Now Assist in the USA or Canada - this will be a 9months+ contract and will be approx 30hours per week andmay extend
- Note - THIS IS NOT A DEVELOPER ROLE.

Applicants need to possess the following skills :

• Service Now - 5 years+
• CSA - ESSENTIAL
• CIS X 2 - inc ITSM, Now Assist
• BPC - ESSENTIAL
• Excellent communication or consultancy skills
• Ability to work independently

You will use your knowledge to lead workshops, create Now Assist and AI/Agentic automation use cases, requirements gathering, discovery, documentation, process flows, AWA, Service Operations Wprkspace, Move Works and ITAM use cases. Also process mapping, Incident, request, change and knowledge management, AI and stakeholder management.

Rate
- Negotiable

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Platform 6 Ltd is an international leader in Cloud and Technology Talent who specialise in , Data Transformation, AI and Service Nowrecruitment within North America, Europe and the UK.

We provide Salesforce, Data Transformation, AI and Service Nowrecruitment services to a wide variety of companies from Consultancies to partners to end users on a permanent, contract and contract to hire basis, working across numerous Salesforce roles such as an Administrator, Developer, Consultant, Integration expert, Implementation specialist, Business Analyst, Project Manager, Program Manager, Tester, Architect, CRM Manager/Director, Trainer/Instructor, Sales, Marketing Automation expert, Technical Lead and many more.
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