Technical Support Representative Job Washington District of Columbia USA,IT/Tech

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits. We’re on the lookout for collaborative individuals with diverse perspectives willing to bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values.

Please take a moment to reflect on whether you resonate with our company’s core values and culture. If you believe you’re ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values:

At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.

Be Customer Obsessed:

Prioritize our customer’s success and drive value for them

Innovate with Agility:

Adapt, experiment and take risks

Deliver Results:

Operate with urgency, focus and accountability

Collaborate Openly: I

nclusivity of people, ideas and information

Operate with Integrity:

Do the right thing through transparency and fairness

Celebrates the Wins:

Illuminate accomplishments and recognize one another

Benefits Quick Overview:

Pay Range: $22/H (USD)
TS Bonus Plan :
At 6 months of employment you are eligible for the quarterly, performance-based bonus plan
Scheduled Shift:
Remote first: We are the PIONEERS of "work from home" - remote work is all we have ever done and we do it well! Our team members are all over the globe working from home and striking an awesome balance in their lives.
Equity Appreciation Program: Syncro offers an equity program that everyone participates in
Unlimited
PTO :
With a 2 week annual minimum, Syncro wants you to take time when you need it.
401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don’t sacrifice great coverage for you or your family anywhere in the US.
Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family

And more!:

Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

The Opportunity:

We are seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to our partners. The ideal candidate will excel in multi-tasking and have a solid understanding of IT to handle customer inquiries, resolve common problems, and elevate complex issues to higher-level support. Key responsibilities include responding to calls, emails, and chat support, documenting issues, guiding customers through standard procedures, and ensuring customer satisfaction by delivering efficient and effective solutions.

Additionally, this role involves collaborating closely with various departments to design solutions that address behavioral issues, support company growth, and enhance revenue recognition.

What You’ll Be Doing

Providing exceptional customer support/technical support.
Gaining a deep understanding of our offered products.
Addressing customer inquiries and educating them on our product.
Providing Technical support via Telephone, Chat, and Email services.
Helping connect customers with our sales and development teams.
Manage multiple tasks in a fast-paced environment,
Be a part of creating our ever-expanding Knowledge Base.
Continuously train on new and upcoming product changes.
Proactively communicating with customers: if an issue is being held up, check in every 24 hours so…