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Telephony Operations Specialist; Fully Remote
Remote / Online - Candidates ideally in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-10-02
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listing for:
BETSOL
Full Time, Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
IT Specialist, IT Support
Job Description & How to Apply Below
- Administer and support enterprise voice platforms—primarily Cisco and Microsoft Teams MACD, with some Avaya and Five
9. - Resolve routine provisioning and service issues (connectivity, log-in/authentication, endpoint setup) across multi-vendor environments, and escalate to L2 as needed.
- Manage Service Now queues, ticket documentation, and user support workflows for provisioning, deprovisioning, and service modifications.
Qualifications:
- 3-5 years of hands-on provisioning/administrative experience on enterprise voice platforms (Cisco and Microsoft Teams primary).
- Strong Service Now ticket and queue management skills.
- Excellent troubleshooting, documentation, and collaboration skills.
Additional:
- No on-call rotation; standard Eastern-time business hours.
- All information is confidential according to EEO guidelines.
BETSOL engineers AI-powered enterprise solutions, accelerating cloud transformation for businesses across 17+ countries. With a nimble team, they hold patents and industry awards, maintaining a NPS 2x the industry average.
This Full Time opening is for the Telephony Operations Specialist (Fully Remote) role at BETSOL.
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