Remote) Application Consultant

Cayenta, a division of Harris; is seeking an Application Consultant

Our Client Services team has an exciting opportunity for driven individuals with Utility experience. We are looking for an Application Consultant who is passionate about providing segregated IT transformation for our clients. It is important for this individual to evolve into a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and a client process advisor.

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. The focus of this position will be on our Cay Ops program, focusing on working directly with existing clients to improve their day-to-day operations.

75K - 90K

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

• Work with colleagues and managers to proactively manage a superior technology solution for our clients.
• Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved so the client can be successfully utilizing the product. Train users in the system set up, administration and maintenance.
• Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client. Understand clients' business processes and configure applications based on business needs and accepted best practices.
• Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
• Create user documentation when required and the complete handover documentation to assist support staff in providing quality customer care.
• Build our clients' capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional products and services that fit the needs of our clients.
• Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
• Efficient delivery of services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
• Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.

• Knowledge of utility customer (meter to cash) life cycle.
• Knowledge…