ServiceNow Business Analyst – Senior Manager

Location:

Remote

Employment Type:

Full-Time

Job :

As a Service Now Business Analyst, you will play a critical role in bridging business needs and technology solutions by translating complex requirements into actionable deliverables that drive successful Service Now implementations and enhancements. You will collaborate closely with business stakeholders, product owners, developers, and project teams to improve business processes and deliver impactful solutions across the Service Now platform.

• Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.

• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.

• Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.

• Facilitate communication between business and technical teams throughout the project lifecycle.

• Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.

• Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.

• Manage scope discussions and support change request processes to ensure project success.

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants located within the United States. While remote, candidates located in or near Irving, Texas are strongly preferred.

Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

• 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.

• 4+ years of hands‑on experience working with the Service Now platform, including ITSM, CSM, FSM, Asset Management, or related modules.

• Current Service Now Certified System Administrator (CSA) certification is required.

• At least one additional active Service Now certification (such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.

• Proven experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.

• Strong experience working in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.

• Experience supporting UAT activities, defect tracking, and solution validation.

• Excellent communication, facilitation, and stakeholder management skills.

• Ability to work effectively in cross‑functional and multi‑vendor environments.

• Experience supporting large‑scale Service Now transformation or implementation programs.

• Experience working across multiple Service Now modules and business functions.

• Knowledge of Service Now best practices, governance, and platform capabilities.

• Experience with workflow optimization and business process improvement initiatives.

• Strong analytical, problem‑solving, risk management, and stakeholder engagement skills.

Applicants will be accepted till 10/29/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Please note, this role cannot offer visa transfer or sponsorship now or in the future

The annual salary for this position will be in the range of $119,000 - $135,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable…